❓ Frequently Asked Questions
Quick answers to common questions
🌟 Most Asked Questions
Yes! AfriDeals Hub has a free plan that lets you claim up to 5 vouchers per month and submit up to 3 deals. Paid plans unlock higher limits and additional features.
We currently support Kenya 🇰🇪, Uganda 🇺🇬, Tanzania 🇹🇿, Rwanda 🇷🇼 and Nigeria 🇳🇬, with more countries coming soon.
Every deal shows an expiry countdown. Green means plenty of time, orange means expiring within 7 days, and red means it has expired. Expired deals are automatically deactivated.
It depends on your plan: Free (5), Shopper (50), Pro & Merchant (unlimited). Your voucher count resets on the 1st of every month.
We currently accept Safaricom M-Pesa in Kenya via STK Push. We are working on adding Airtel Money, Equity and card payments soon.
No! Any registered user can submit deals for free. You even earn 30 points for each approved deal submission. The Merchant subscription plan unlocks unlimited deal submissions per month.
💬 General
Yes! AfriDeals Hub has a free plan that lets you claim up to 5 vouchers per month and submit up to 3 deals. Paid plans unlock higher limits and additional features.
We currently support Kenya 🇰🇪, Uganda 🇺🇬, Tanzania 🇹🇿, Rwanda 🇷🇼 and Nigeria 🇳🇬, with more countries coming soon.
🔥 Deals
Every deal shows an expiry countdown. Green means plenty of time, orange means expiring within 7 days, and red means it has expired. Expired deals are automatically deactivated.
Yes! Click the heart ❤️ icon on any deal card to save it. Access all your saved deals from your dashboard under "Saved Deals".
🎟️ Vouchers
It depends on your plan: Free (5), Shopper (50), Pro & Merchant (unlimited). Your voucher count resets on the 1st of every month.
The Verified Purchase badge appears on deal reviews written by users who have actually redeemed the voucher at a store. It helps other shoppers trust the review.
First verify the voucher is still active and not expired. If it is valid, contact us at contact@afridealshub.com with your voucher code and store name and we will investigate.
💳 Payments
We currently accept Safaricom M-Pesa in Kenya via STK Push. We are working on adding Airtel Money, Equity and card payments soon.
Please wait 5-10 minutes for the system to process. If your plan is still not activated after 15 minutes, contact support at contact@afridealshub.com with your M-Pesa receipt number.
👤 Account
Click "Forgot Password" on the login page. Enter your email address and we will send you a password reset link. Check your spam folder if you do not receive it within 5 minutes.
Yes. Go to Profile > Edit Profile and update your email address. You will need to verify the new email address before the change takes effect.
🏪 Merchants
No! Any registered user can submit deals for free. You even earn 30 points for each approved deal submission. The Merchant subscription plan unlocks unlimited deal submissions per month.
Most deals are reviewed and published within 24 hours. Deals submitted by Pro or Merchant plan subscribers get priority review within 6 hours.